Privacy policy
Matchat World Trading operates this website and store to provide customers with a curated shopping experience. The Services are powered by Shopify. This Privacy Policy explains how we collect, use and disclose personal information. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters related to personal information.
This Privacy Policy aligns with the Bahrain Personal Data Protection Law No. (30) of 2018. By using the Services, you confirm that you have read and understood this Privacy Policy.
Information We Collect
Personal information includes details that identify or can reasonably be linked to a specific person. This can include your name, address, phone number, email address, payment information, account login details, purchase history, communication history, device information, IP address, browsing activity and usage data.
We collect this information directly from you (for example when you create an account, place an order or contact us), automatically through cookies and analytics tools, through service providers such as payment processors and hosting providers, and sometimes from partners or third parties where allowed by law.
How We Use Information
We use personal information to operate the Services, process payments, fulfil orders, manage accounts, support returns and exchanges, detect fraud, secure transactions, communicate with customers, provide customer support, personalise the shopping experience and comply with legal obligations.
We may also use personal information for marketing purposes, such as sending promotional messages or showing relevant product offers online, when permitted by law.
Bahrain-Specific Data Protection Commitments
Matchat World Trading does not store credit card or debit card information, and does not sell, share or rent card details to any external party. Payments made on the website are transferred directly to the payment gateway through a secure encrypted connection. We do not disclose card information to third parties.
We apply technical and organisational measures to protect personal data. However, no online transmission is 100% secure and we cannot guarantee absolute security. We are not responsible for the privacy policies of external websites linked through our platform. External advertising networks may show ads based on browsing behaviour using cookies or tracking technology that we do not control.
Shopify Relationship
Shopify hosts our website and processes certain data in order to operate and improve the Services. Shopify may process information in other countries. Some processing by Shopify may be controlled directly by Shopify. For more information, see: https://privacy.shopify.com/en
Children
Our Services are not intended for minors under the age of legal majority, and we do not knowingly collect personal information about minors.
Security and Retention
We maintain reasonable safeguards, but no system is completely secure. We retain personal information only for as long as needed to provide the Services, comply with the law, resolve disputes or protect our rights.
Your Rights
Depending on your jurisdiction, you may have rights such as requesting access to personal data, requesting correction or deletion, requesting a copy of your data and managing your marketing preferences. We may need to verify your identity before responding. For information about Shopify’s handling of personal data, please refer to: https://privacy.shopify.com/en
Complaints
If you have concerns about how we process personal information, you may contact us directly. Depending on your country, you may also escalate your complaint to the relevant data protection authority.
International Transfers
We may transfer, store or process information outside your country. If required, recognised transfer mechanisms such as Standard Contractual Clauses may be applied.
Policy Updates
We may update this Privacy Policy to reflect operational or legal changes. The updated version will be posted on this page.
Contact
For privacy questions or requests, contact us at:
matchatworld@hotmail.com